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Telecommunications Consumer Protection Bureau

Office of National Broadcasting and Telecommunications Commission (NBTC)

Category :

The National Broadcasting and Telecommunications Commission (NBTC)



The National Broadcasting and Telecommunications Commission (NBTC) had its solution in the NBTC Meeting No. 9/2011 dated 16 March 2011 that the Office of the NBTC has to restructure, in accordance with the enforcement of the Act on Organization to Assign Radio Frequency and to Regulate the Broadcasting and Telecommunications Services B.E. 2553 (2010), the organization of the Telecommunications Consumer Protection Institute (TCI) to become an internal Task Force equivalent to a Bureau under the temporary organizational structure of the Office of the NBTC, with its responsibilities remained as the same as TCI in the transition period until the reconsideration is made by the NBTC in the future.  Later on, the Office of the NBTC had the Order No.51/2011 dated 12 April 2011 to establish the Task Force on Telecommunications Consumer Protection, under the temporary structural organization of the Office of the NBTC, to perform its responsibilities as TCI and directly report to the Secretary General of the NBTC. Also, the Office of the NBTC had the Order No.105/2011 dated 2 September 2011 to authorize the Deputy Secretary General of the NBTC to act as the Secretary General of the NBTC in the area of telecommunications consumer protection. The Deputy Secretary General shall have the authority to command, allow, approve, control, supervision and monitor the performance of the Task Force to be effective and in line with the policy of the NBTC.
The issuance of the NBTC’s Regulation regarding the Internal Division of the Office of the NBTC B.E. 2555 (2012) dated 27 January 2012, which became effective on 28 January 2012 onwards, lead to the dissolution of the Task Force on Telecommunications Consumer Protection. According to the Order, the Telecommunications Consumer Protection Bureau (TCP) has been established to replace the Task Force in order to have its responsibilities concerning the measure for rights protection and freedom of the citizen for not being exploited by the telecommunications operators, the measure for people’s rights, freedom and equity promotion so that they are able to access to utilize the spectrum and telecommunications services, setting up criteria and procedures and handling of matters related to consumer protection, receiving and managing complaints, and dispute resolution between telecommunications services providers and consumers, as well as giving support on administrative services to the Sub-committee on Telecommunications Consumer Protection.
                   In spite of a transformation in the organizational structure of the Office of the NBTC, the operation on telecommunications consumer protection of the TCP, however, continues focusing on the telecommunications consumer protection and being in line with the Strategy on Telecommunications Consumer Protection under the Telecommunications Master Plan
No. 1 (2012- 2016) which gives its importance on protecting consumers for not being exploited by the service providers and protecting individual’s rights of privacy and freedom to communicate by means of telecommunications, including consumers’ awareness raising on their basic rights, utilization of each type of telecommunications services, and rapid change of technologies, so that they can use telecommunication services efficiently.