A

Telecommunications Consumer Protection Bureau

Office of National Broadcasting and Telecommunications Commission (NBTC)

Channels for lodging Complaints to the “Office of NBTC”


If any complaint has been lodged by any complainant directly to the Telecom Service Provider, the complaint has to be resolved without any costs within 30 days. Also, the complainant must be informed of the result of the resolution. However, if the Service Provider failed to resolve the complaints in the given period or delayed or unable to find a settlement, the complainant can file the complaint to the Telecommunications Consumer Protection Bureau, Office of the NBTC, through the following channels.
Channel 1:  By hand or letter
Telecommunications Consumer Protection Bureau, Office of the NBTC
Address: 404 Phaholyothin Center Building, 2nd Floor
Phaholyothin Road, Samsennai, Phayathai, Bangkok 10400
Channel 2:  Telephone or fax
Call Center (NBTC): 1200 ext. 1
Direct line: 02 634 6000 (Mon-Fri, 08.30-17.00 hrs.)
Fax:  02 279 0251
Free SMS: 1200
 

The complaint shall be made in writing and containing the following particulars:
(1)  Given name, last name and address of the complainant, together with a copy of identification card or certificate of a juristic person
(2) Facts to which the complaint relates
(3) Justifiable request for the telecom service provider or licensee’s action
(4) Information on a preliminary contact with the telecom service provider or licensee (if any)
(5) Documentary evidence related to the complaint (if any)
Channel 3: E-mail
E-mail can be made to “tcp.service@nbtc.go.th” or “tcp.service@hotmail.com”
 
 
 
 
 
 
 
 
Channels for Lodging Complaints to the “Telecommunications Service Providers”
Consumers who suffer from the use of telecommunications services have the legal rights to file a complaint directly to the “Telecommunications Service Providers or Operators” through these following channels.
AIS   : Advanced Info Service Public Company Limited (Thailand)
Center for Receiving Complaints
§  Contact number: 0 2271 9263 (free calls from AIS mobile service)
§  Monday - Friday from 9.00 - 18.00 hrs, except public holidays
(Through auto responder service, complainant is required to give complaint information and other supporting details. When the problem is resolved, the complainant shall appear to sign the acknowledgement.)
§  Fax: 0 2271 9305
§  Address:
PO BOX 466, POST BOX, Samsennai, Bangkok 10400.
§  Email: complaint_center@ais.co.th
§  Website: www.ais.co.th
§  Call Center: 1175
24 hrs. service (to be charged according to service promotion)
 
CAT Telecom   : CAT Telecom Public Company Limited (Thailand)
Center for Receiving Complaints
  • Contact number:
    1. 0 2104 4501-2, Monday – Friday, (8.00 – 16.30 hrs.)
(to be charged according to service promotion)
2)  08 1352 0444 or 08 1352 0666, Monday - Friday (8.00 – 16.30 hrs.)
(free call from CDMA mobile service)
  • Fax: 0 2104 4503
  • Address:
99 Moo 3, Chang Wattana Road, Lak Si, Bangkok 10210 DTAC   : Total Access Communication Public Company Limited (Thailand)
Center for Receiving Complaints
  • Contact number:
    1. 0 2202 7267, Monday - Friday (09.00 - 16.30 hrs,) except public holidays
(free call from DTAC mobile service)
  1. 08 9446 9344 (Return call service; the complainant will be contacted by the service provider as soon as possible)
  2. Fax: 0 2202 8866
  3. Address:
319 Charmchuri Square Building, 32nd Floor, Room 3205, Phayathai Road, Pathumwan, Bangkok 10330 24 hrs. service (to be charged by 3 Baht per call, except DTAC’s post-paid customers)
 
True   : True Corporation Public Company Limited (Thailand)
Center for Receiving Complaints
  • Contact number: 0 2900 8088 (08.00 - 20.00 hrs.) (free call from True mobile service, everyday)
  • Address:
1252 Tayan Building, 10th Floor, Pathanakarn Road, Suanluang, Bangkok 10250  
 
 
 
 
 
 
True Move   : True Move Company Limited
Center for Receiving Complaints
§  Contact number: 0 2900 8088 (08.00 - 20.00 hrs.) (free call from True mobile service, everyday)
§  Address:
1252 Tayan Building, 10th Floor, Pathanakarn Road, Suanluang, Bangkok 10250
§  Email: voc@truecorp.co.th
§  Website: www.truecorp.co.th  or
             www.truecorp.co.th/tha/contact/contact_voc.jsp
§  Call Center: 1331
24 hrs. service (to be charged by 3 Baht per call)
 
True Move H   : Real Move Company Limited (Thailand)
Center for Receiving Complaints
§  Contact number: 0 2900 8088 (Free call from True mobile service, everyday) From 08.00 - 20.00 hrs (10 telephone lines are available.)
§  Address: 1252 Tayan Building, 10th Floor, Pathanakarn Road, Suanluang, Bangkok 10250
§  Email: voc@truecorp.co.th
§  Website: www.truecorp.co.th
             www.truecorp.co.th/tha/contact/contact_voc.jsp
§  Call Center: 1331
24 hrs. service (3 Baht per call)
 
TOT   : TOT Public Company Limited (Thailand)
Center for Receiving Complaints
§  Contact number/Call Center: 1100 ext. 3
24 hrs. service (free call from fixed-line phone of any service provider)
§  Address:
89/2 Moo. 3, Chaeng Watthana Road, Lak Si, Bangkok 10210
§  Email: complaint@tot.co.th
§  Website: www.tot.co.th or  www.complaint.tot.co.th  
 
TT & T   : TT & T Public Company Limited (Thailand)
Center for Receiving Complaints
  • Contact number/Call Center: 1103 ext. 4
    (free call from fixed-line phone of any service provider)
§  Address:
235/30 Muang Thai Phatra Complex 1, 24th Floor, Ratchadapisek Road,
Huai Khwang, Bangkok  
Triple T   : Triple T Broadband Company Limited (Thailand)
Center for Receiving Complaints
§  Contact number: 02-100-2100
§  Address:
200 Moo. 4, Chaeng Watthana Road, Pakkret, Nonthaburi 11120
§  Fax: 02-100-2121
§  Email: contact@abb.co.th
§  Call Center: 1530
(to be charged for 3 Baht per call from fixed-line phone of any service provider)